The issue affecting logins with the error "wrong credentials and password resets with "incorrect verification code" on OutSystems Personal Edition and the Community website has been fully resolved. The fix has been confirmed effective for all affected accounts, and password resets are now completing successfully. We apologise for any disruption this may have caused and thank you for your patience.

A fix has been applied to all accounts affected by the password reset issue on ODC Personal Edition and the Community website. We are now closely monitoring the platform to confirm that password resets are completing as expected and that all affected accounts have fully recovered. If you continue to experience issues resetting your password, please contact our Global Support team.

The fix for the issue affecting password resets on ODC Personal Edition and the Community website is now being applied to all affected accounts. This process is progressing as expected, though some users may continue to experience issues until it completes over the coming hours. In the meantime, if you receive an "invalid verification code" error when resetting your password despite using the correct code, please contact our Global Support team to have the mitigation applied to your account. We will provide a further update as more information becomes available.

We have identified the cause of the issue preventing some users from resetting their password on their ODC Personal Editions or the Community website. This issue affects only a subset of emails. If you receive an "invalid verification code" error when resetting your community/ODC PE password despite using the correct verification code, please contact our Global Support for the mitigation to be applied to your account. In the meantime, our teams are actively working on applying a global fix to all affected accounts. We will provide an update once more details are available.

We are currently investigating an issue where users are unable to reset their passwords. When attempting to use the password reset flow, the process fails with the error message "incorrect verification code", despite entering the correct code. This is currently preventing users from logging in if they require a password reset. Our team is actively investigating the issue to determine the cause and will provide further updates as soon as more information becomes available.

On September 11th, 2026, following an update to the shared login for OutSystems Personal Edition and the OutSystems Community website, a number of accounts became unable to log in or reset their password, even with the correct credentials. Only Personal Edition and Community website accounts were affected; other OutSystems ODC tenants were not impacted. The cause was a mismatch, for a subset of accounts, between stored account email information and the identifier used during authentication, which the login flow surfaced to users as an incorrect verification code rather than pointing to the underlying account data. We published our first public update on September 14th, applied a data correction to the affected accounts in production later that day, and confirmed recovery directly with affected customers before marking the incident Resolved on September 15th. We are putting additional safeguards in place, including monitoring for authentication and password-reset failures on this login flow and extra validation ahead of future login changes, to catch and resolve issues like this more quickly going forward. We apologise for the disruption this caused and thank you for your patience.