Our team has completed the fix and confirmed that the pagination of Logs in ODC Portal is now working as expected. We apologize for any disruption caused and thank you for your patience.

We have identified the cause of the issue and confirmed that it is impacting every region. A fix is being finalized and rolled out. The issue will persist until the fix is fully deployed. As a temporary workaround, we suggest applying stricter filters to limit the amount of logs to a single page as much as possible. We will provide updates as more information becomes available.

We are aware of an issue affecting the Logs page in ODC Portal Monitor across multiple regions. Users may be unable to view log entries beyond the first page — later pages can show entries that have already been seen. Our team is currently investigating the cause. We will provide updates as more information becomes available.

Between September 10th and September 11th, 2026, customers experienced an issue affecting the Logs page in ODC Portal, where browsing beyond the first page would still show logs from the first page of results. This issue affected every region and Stage. No log data was lost, the issue only affected the ability to browse beyond the first page of results. This issue was detected through customer reports, and our team reproduced the behaviour internally to confirm its scope. The root cause was identified as a defect introduced by a recent update to the Logs pagination logic, which caused the same set of results to be returned regardless of which page was requested. A fix was developed, tested, and rolled out across all affected regions, with full recovery confirmed on September 11th, 2026, at 11:56 UTC. Following this incident, we are working to reduce the time it takes for validated fixes to reach production for confirmed customer-impacting issues, and strengthening our testing and internal review processes to catch this type of defect before it reaches production. We apologise for any disruption caused and thank you for your patience.