This incident has been resolved.

A fix has been implemented and we are seeing steady improvement in chat service performance. We will continue monitoring this issue for the time being. Another update will be provided as soon as possible.

We are currently experiencing connection issues with OpenSRS chat support. Our technical team is actively investigating the issue and working to restore normal service as quickly as possible. In the meantime, we kindly ask all resellers to use email or phone support channels for assistance until the issue has been resolved.