Email issue - Cluster B — OpenSRS Incident Timeline & Status

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OpenSRS Status

Email issue - Cluster B

Started

Sep 30, 4:56 AM UTC

Resolved

Sep 30, 8:27 AM UTC

Duration

3 hrs 31 min

Resolvedminor impactVendor link

Affected:Cluster B Webmail

Update timeline

ResolvedSep 30, 8:27 AM

All Hosted Email Cluster B services (Webmail, IMAP, POP and SMTP mail flow) have fully recovered and are operating normally. All metrics and SLAs have returned to normal levels. Start Time : 0503 UTC End Time : 0817 UTC

MonitoringSep 30, 8:14 AM

A fix has been implemented and we are monitoring the results. We will update shortly

InvestigatingSep 30, 5:04 AM

The issue is affecting Webmail, IMAP, and POP services at this time

InvestigatingSep 30, 4:56 AM

We are seeing an issue with Cluster B email services at this time. Our engineers are engaged and we'll provide updates as we get them.