Elevated errors on GET /motion_captures list endpoint — Onfido Incident Timeline & Status

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Onfido Status

Elevated errors on GET /motion_captures list endpoint

Started

Nov 4, 6:28 PM UTC

Resolved

Nov 4, 7:15 PM UTC

Duration

47 minutes

Resolvedminor impactVendor link

Affected:API API API Document Verification Document Verification Document Verification Facial Similarity Facial Similarity Facial Similarity

Update timeline

ResolvedNov 4, 7:15 PM

This incident is resolved. It was caused by a faulty code change which has been reverted. We apologize for this disruption. A detailed postmortem will follow once we've concluded our investigation.

IdentifiedNov 4, 7:03 PM

We continue to monitor the situation. The system remains stable.

IdentifiedNov 4, 6:10 PM

The issue has been identified and we are monitoring the resolution

MonitoringNov 4, 6:10 PM

A fix has been deployed and we are monitoring

InvestigatingNov 4, 3:20 PM

Increased 404 eror rate when listing motion media