Identity Enhanced issues
Started
Resolved
Duration
2 hrs 49 min
Update timeline
Resolved
The provider has resolved the issue, and the service is now operating normally
Monitoring
We are seeing our provider's service recovery and request success rates improving. We continue to monitor the situation closely.
Identified
We are continuing to work on a fix for this issue.
Identified
We are working with our third-party provider to resolve the issue and will share updates as they become available.
Investigating
Identity Enhanced is experiencing a major decrease in clear rates for applicants all other the world except UK