Onfido Status
Identity Enhanced issues

Started

Resolved

Duration

2 hrs 49 min

Resolvedminor impactVendor link

Update timeline

Resolved

The provider has resolved the issue, and the service is now operating normally

Monitoring

We are seeing our provider's service recovery and request success rates improving. We continue to monitor the situation closely.

Identified

We are continuing to work on a fix for this issue.

Identified

We are working with our third-party provider to resolve the issue and will share updates as they become available.

Investigating

Identity Enhanced is experiencing a major decrease in clear rates for applicants all other the world except UK

Identity Enhanced issues — Onfido Incident Timeline & Status — DevHelm