Degraded performance for Identity Reports in UK jurisdiction — Onfido Incident Timeline & Status

Degraded performance for Identity Reports in UK jurisdiction

Started

Sep 30, 10:55 AM UTC

Resolved

Sep 30, 2:01 PM UTC

Duration

3 hrs 6 min

Resolvedminor impactVendor link

Update timeline

ResolvedSep 30, 2:01 PM

This incident has been resolved

MonitoringSep 30, 12:37 PM

We are continuing to monitor for any further issues.

MonitoringSep 30, 12:35 PM

A fix has been implemented and we are monitoring the results.

IdentifiedSep 30, 10:57 AM

The issue has been identified and we applied a workaround

InvestigatingSep 30, 10:55 AM

We are facing issues with our providers and we see Identity Reports not being processed in UK jurisdiction