Onfido Status
IDR: provider issue causing delays on reports

Started

Resolved

Duration

3 hrs 35 min

Resolvedminor impactVendor link

Update timeline

Resolved

Our services are operational again.

Monitoring

Errors stopped. We're monitoring our services to make sure everything is back to normal.

Identified

Our provider is affected by a major global incident at one of its vendors, which is actively being worked on.

Identified

The provider is aware of the issue. We're still ready to resume our services as soon as the issue is solved.

Identified

Our provider is still experiencing issues. We're closely monitoring the situation. ID-UK is our most impacted service.

Investigating

One of our provider is having issues, which will cause delays on some reports. We're investigating the issue.

IDR: provider issue causing delays on reports — Onfido Incident Timeline & Status — DevHelm