Onfido Status
Delays in processing reports in the US cluster

Started

Resolved

Duration

1 hr 9 min

Resolvedminor impactVendor link

Update timeline

Resolved

Processing times are back to normal. This issue is now resolved. Post-mortem to follow soon.

Monitoring

Processing time keeps improving, all systems are now operational.

Monitoring

We implemented a fix and continue to monitor the quality of processing time, which is now improved.

Identified

We've identified the root cause of degraded performance in our US search cluster and are actively working to resolve it. We'll follow up once fully restored.

Investigating

We are seeing degraded performance of some nodes in our search cluster for indexed faces. We continue to investigate the root cause and possible remediations.

Investigating

We are currently investigating delays in our US cluster for the processing of Facial Similarity, Document and Known Faces reports.

Delays in processing reports in the US cluster — Onfido Incident Timeline & Status — DevHelm