Message events on user and subscription profiles slow and timing out — OneSignal Incident Timeline & Status

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OneSignal Status

Message events on user and subscription profiles slow and timing out

Started

Jul 30, 4:52 PM UTC

Resolved

Jul 30, 5:32 PM UTC

Duration

40 minutes

Resolvedminor impact

Affected:Dashboard / UI

Update timeline

ResolvedJul 30, 5:32 PM

The issue has been resolved. All impacted systems are now operating normally.

InvestigatingJul 30, 4:52 PM

What’s happening: Loading message events on the user and subscription profiles is timing out. Who’s affected: • Some customers may experience slow load times or timeouts when loading message events on the user profile Current Status: We are investigating the issue and will provide an update in 30 minutes