Started
Resolved
Duration
18 hrs 36 min
Update timeline
Gift card balance checks and payments through our Givex integration are operating normally. This incident has been resolved.
Gift card balance checks and payments through our Givex integration are succeeding again. We are monitoring to confirm full recovery.
Gift card service through our Givex integration has started to recover, and some gift card balance checks and payments are succeeding again. Many are still failing, and guests at affected locations may still see slow loading of payment options at checkout. Other payment methods are working normally.
Some guests may also experience slow loading of payment options at checkout.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We're detecting elevated errors processing payments through Givex. Ordering may be affected at locations using Givex as their payment provider.