Olo Status
Payment Processor Issues: Givex

Started

Resolved

Duration

18 hrs 36 min

Resolvedminor impactVendor link

Update timeline

Resolved

Gift card balance checks and payments through our Givex integration are operating normally. This incident has been resolved.

Monitoring

Gift card balance checks and payments through our Givex integration are succeeding again. We are monitoring to confirm full recovery.

Identified

Gift card service through our Givex integration has started to recover, and some gift card balance checks and payments are succeeding again. Many are still failing, and guests at affected locations may still see slow loading of payment options at checkout. Other payment methods are working normally.

Identified

Some guests may also experience slow loading of payment options at checkout.

Identified

We are continuing to work on a fix for this issue.

Identified

We are continuing to work on a fix for this issue.

Identified

The issue has been identified and a fix is being implemented.

Investigating

We're detecting elevated errors processing payments through Givex. Ordering may be affected at locations using Givex as their payment provider.