Payment Gateway Issues: FreedomPay And ApplePay — Olo Incident Timeline & Status

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Olo Status

Payment Gateway Issues: FreedomPay And ApplePay

Started

Sep 16, 9:27 PM UTC

Resolved

Sep 17, 1:53 PM UTC

Duration

16 hrs 25 min

Resolvedminor impactVendor link

Affected:Ordering API Payment Processing Partners

Update timeline

ResolvedSep 17, 1:53 PM

This incident has been resolved.

MonitoringSep 17, 1:32 PM

We're seeing Freedompay and ApplePay transactions return to normal and continue to monitor the situation.

InvestigatingSep 17, 12:22 AM

We are continuing to investigate this issue.

InvestigatingSep 16, 9:27 PM

We're detecting elevated errors processing payments through FreedomPay and ApplePay. Ordering may be affected at locations using FreedomPay as their payment gateway