Payment Processor Issues: Givex
Started
Resolved
Duration
18 hrs 20 min
Affected:Payment Processing Partners
Update timeline
Resolved
Gift card balance checks and payments through our Givex integration are operating normally. This incident has been resolved.
Monitoring
We are continuing to monitor for any further issues.
Monitoring
We are seeing Givex transactions return to normal and continue to monitor the situation to confirm full recovery.
Investigating
We're detecting elevated errors processing gift card balance checks and payments through Givex. Ordering may be affected at locations using Givex gift cards, and some guests may experience slow loading of payment options at checkout. Other payment methods are working normally.