Olo Status
Payment Processor Issues: Givex

Started

Resolved

Duration

18 hrs 20 min

Resolvedminor impactVendor link

Update timeline

Resolved

Gift card balance checks and payments through our Givex integration are operating normally. This incident has been resolved.

Monitoring

We are continuing to monitor for any further issues.

Monitoring

We are seeing Givex transactions return to normal and continue to monitor the situation to confirm full recovery.

Investigating

We're detecting elevated errors processing gift card balance checks and payments through Givex. Ordering may be affected at locations using Givex gift cards, and some guests may experience slow loading of payment options at checkout. Other payment methods are working normally.