Nylas v3 Status
[US/EU] Delayed or Missing Webhooks Across Providers

Started

Resolved

Duration

5 hrs 23 min

Resolvedmajor impactVendor link
Affected:Webhooks v3

Update timeline

Resolved

All services have returned to normal operations, and webhook latency and delivery volume have returned to expected levels. All affected webhooks were successfully recovered and delivered. Thank you for your patience while we worked to address this issue.

Monitoring

<b>Mitigated</b> - We have recovered the sync state for all affected grants, and webhook delivery has returned to normal levels. Some previously delayed messages are still being processed, and we are closely monitoring the remaining backlog to ensure delivery completes successfully.

Identified

We are continuing to work on restoring webhook delivery for affected grants. We will provide another update as recovery progresses.

Identified

We are working to deploy a fix for the issue causing delayed webhooks across providers in the US and EU regions. We will provide another update as this work progresses.

Investigating

We are continuing to investigate delayed webhooks. Based on our investigation, we have expanded the scope of the issue to include all providers in both the US and EU regions. We will provide another update as our investigation progresses.

Investigating

We are investigating an issue with missing or delayed webhooks for Microsoft and Google grants in the US region. EU region and all IMAP and EWS grants for both regions are working correctly.

[US/EU] Delayed or Missing Webhooks Across Providers — Nylas v3 Incident Timeline & Status — DevHelm