Intermittent Audio Quality and Calling Issues. — Nextiva Incident Timeline & Status

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Nextiva Status

Intermittent Audio Quality and Calling Issues.

Started

Oct 27, 5:59 PM UTC

Resolved

Oct 27, 6:44 PM UTC

Duration

45 minutes

Resolvedminor impactVendor link

Affected:NextOS Platform Nextiva Call Center

Update timeline

ResolvedOct 27, 6:44 PM

We are no longer observing intermittent issues with audio quality or the ability to place and receive calls for the impacted subset of customers. The incident has been resolved

InvestigatingOct 27, 5:59 PM

A subset of customers are experience intermittent issues with audio quality and their ability to place and receive calls. Our engineering team is actively investigating the issue.