Moonpay balances disruption in the US — MoonPay Incident Timeline & Status

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MoonPay Status

Moonpay balances disruption in the US

Started

Oct 6, 8:37 AM UTC

Resolved

Oct 6, 5:01 PM UTC

Duration

8 hrs 23 min

Resolvedmajor impactVendor link

Affected:MoonPay Balance

Update timeline

ResolvedOct 6, 5:01 PM

Vendor issue resolved and Moonpay balances functionality for new users in the US should now be restored.

IdentifiedOct 6, 8:37 AM

New customers are unable to sign up for Balances in the US due to a vendor issue since Sunday 16:16 UTC. We're working with them to resolve the issue and should have restored functionality within the day.