Increased Latency for the MoonPay API — MoonPay Incident Timeline & Status

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MoonPay Status

Increased Latency for the MoonPay API

Started

Jul 31, 2:57 AM UTC

Resolved

Jul 31, 7:49 PM UTC

Duration

16 hrs 51 min

Resolvedmajor impactVendor link

Affected:API MoonPay App Off-ramp Widget On-ramp Widget Wallet Balances

Update timeline

ResolvedJul 31, 7:49 PM

All systems have returned to normal operation.

MonitoringJul 31, 4:29 AM

Some on-chain wallet balances for newly-created wallets may not reflect recent on-chain activity immediately. Buy, Sell, and Swap transactions are still being processed successfully.

MonitoringJul 31, 3:45 AM

The issue is resolved and the MoonPay API is returning to normal operations. Engineers continue to monitor recovery.

InvestigatingJul 31, 2:57 AM

We are currently investigating increased latency on the MoonPay API, affecting the Buy and Sell flows, and the MoonPay App.