Charging sessions are now updating correctly in the app, and charge status is reflecting in real time again. As part of deploying the fix, charge status processing paused briefly between 12:43 and 12:48 UTC before resuming and fully catching up by 12:51 UTC.

We've identified the root cause as a backend processing delay affecting charge status updates. Charges that have already started are running correctly at the charger and are not affected. We are working on a fix.

Some customers may see an error message stating that starting a charge is taking longer than expected, even though charging has started correctly at the charger. The app is not reflecting the current charging status in real time. Our team is actively working on a fix.