Email logins issues with our third party email provider — Mono Solutions Incident Timeline & Status

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Mono Solutions Status

Email logins issues with our third party email provider

Started

Aug 6, 10:41 AM UTC

Resolved

Aug 6, 11:32 AM UTC

Duration

50 minutes

Resolvedminor impactVendor link

Affected:Third Party Products

Update timeline

ResolvedAug 6, 11:32 AM

The Login issues with Cluster B have now been corrected and the incident is resolved.

InvestigatingAug 6, 10:41 AM

Our email provider is currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP. Their team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.