Our engineering teams have successfully implemented a fix. Users should no longer experience missing or duplicate BECS Direct Debit and Apple Pay transactions with a sale date of July 23 in the APAC region. Thank you for your patience while we worked to restore services.

We have identified that a platform issue during the APAC autopay run affected BECS Direct Debit and Apple Pay transactions processed on 23 July in the APAC region. A subset of customers using Mindbody Payments experienced payments that were successfully collected but incorrectly appeared as failed in Mindbody, and the associated sales records were not created. If affected businesses manually reprocessed these payments, some clients may have been charged more than once. We are working to identify all impacted transactions and affected clients. Once the final impacted list is available, we will contact affected businesses with a list of impacted clients and provide next steps. Thank you for your patience and understanding.

**Title:** Mindbody / Mindbody Payment Processing **Status:** Investigating **Message:** We are currently investigating an issue impacting Direct Debit/ACH transactions processed on **23 July**, which may have resulted in missing or duplicate transactions. Customers using **Mindbody Payments** in **Australia and New Zealand** may be affected. We will provide updates as more information becomes available. Thank you for your patience and understanding.