We have deployed improvements to the Midaxo Cloud US instance database to handle memory consumption better, as well as identified clear improvement areas to reduce the pressure on the database during high activity periods. The database has remained stable and the issue is resolved after these changes.

We are continuing the monitoring and investigation of the issue. The database for Midaxo Cloud has remained stable and we have taken additional mitigations to ensure the stability of the service. We want to acknowledge that this incident has lasted far longer than acceptable, and we apologize for both the initial issue and our inability to resolve it more quickly. We're being transparent about our progress and will continue providing updates until resolution.

We are continuing our investigations and monitoring. The database has remained stable and memory consumption has stayed under control.

Midaxo Cloud US logins started to fail at 23:17 UTC. The issue was investigated at 03:35 UTC and identified as a database running low on memory, causing the login to fail for all users. The affected database instance's size was increased and this also rebooted the instance at 03:41 UTC, which resolved the issue. Midaxo is monitoring the status of the database instance and investigating the cause for the database to run out of memory.