Matillion Services Status
Customers receiving Authentication failed messages upon login attempts

Started

Resolved

Duration

52 minutes

Resolvedmajor impactVendor link
Affected:Hub

Update timeline

Resolved

Root Cause: The deployment of a Permission Service triggered an out of memory (OOM) event which led to widespread permission check failures across the product.

Identified

We are currently experiencing an incident where the Permission service deployment errored out in Production. Users attempting to log in are impacted as new tokens cannot be issued due to hitting the global token limit. The Matillion support portal is also affected. The team is actively investigating the root cause.

Investigating

We are currently investigating this issue.

Customers receiving Authentication failed messages upon login attempts — Matillion Services Incident Timeline & Status — DevHelm