Our Engineering Team has confirmed that system health has been fully restored to baseline levels. All systems are now fully operational for all clients. Thank you for your patience and understanding while we worked to resolve this issue.

Our Engineering Team has successfully implemented the solution to restore the "CDP – All Contacts" tab. We are continuing to monitor system health to ensure that all aspects of our platform are fully operational. We apologize for the inconvenience, and will post an update as soon as we've confirmed the issue is fully resolved.

We are currently investigating an issue where contact data is not being displayed in the All Contacts tab within CDP. Our team is actively working to identify the cause and restore the affected functionality.

**What happened** An issue prevented contacts from displaying in the Customer Data Platform \(CDP\) for affected accounts on the Unified Platform. Contact lists appeared empty or showed zero contacts. No contact data was lost or deleted. The issue affected the retrieval and display of existing contact information. **What caused it** A software change introduced a dependency on a database table that was not available in all platform environments. This prevented the platform from retrieving contacts for affected accounts. **How we resolved it** Our Engineering team identified the cause and deployed a fix to ensure contact retrieval works correctly across the supported environments. The fix was tested, and contacts were confirmed to be displaying correctly. **Preventing a recurrence** Additional environment-specific checks have been introduced, and database compatibility reviews are being strengthened to reduce the risk of similar issues in future releases. The issue is resolved.