Investigating scaling issue affecting Cloud Agents in EU (Frankfurt)
Started
Resolved
Duration
47 minutes
Affected:Europe Central - Cloud Agents
Update timeline
Resolved
This incident has been resolved, and we have confirmed full recovery.
Monitoring
A fix has been implemented and we are monitoring to confirm full recovery.
Investigating
We are investigating potential scaling issues with LiveKit Cloud hosted agents in eu-central resulting in increased join latencies. Existing agents are still functional and can serve sessions normally, but they may be slower to join new sessions. We are actively working on a mitigation to alleviate this issue. We will provide another update as soon as possible.