The issue with users not being able to log into the Customer Portal has been resolved.

Services are back online and users will be able to log in to our Customer Portal. Our vendor is still monitoring the situation and we will mark this as 'Resolved' once we receive confirmation from them. Thank you for your patience and apologies for the inconvenience this issue caused you today.

Our vendor has identified the issue and has commenced deploying the fix to impacted instances. Whilst there isn't an ETA for resolution, restoration of services is being observed in some areas. We appreciate your patience and will share another update once it becomes available. Apologies for the inconvenience this has caused you today.

Our team are aware of an issue with our Customer Portal when users are attempting to log in. This has been raised with our vendor, and they are working on restoring services. We apologize for the inconvenience this is causing you during this time, and we will have an update once services have been restored.