Listrak Status
Performance degradation with SMS

Started

Resolved

Duration

4 hrs 7 min

Resolvedminor impactVendor link

Update timeline

Resolved

The SMS queue has processed all messages that were delayed. This service is functioning as expected. If you have any questions or concerns, please reach out to support.

Monitoring

Our SMS provider experienced elevated error rates from 12:30 PM to 1:10 PM, which delayed message delivery. The provider has made a fix, and performance is back to normal. Delayed messages are now being delivered, and we’ll close this incident once the queue is fully processed.

Investigating

Clients may experience delays in SMS delivery starting at 12:30pm today. We are actively investigating and working to restore normal performance. We will provide an update within 30 minutes.

Performance degradation with SMS — Listrak Incident Timeline & Status — DevHelm