Performance degradation with SMS
Started
Resolved
Duration
4 hrs 7 min
Update timeline
Resolved
The SMS queue has processed all messages that were delayed. This service is functioning as expected. If you have any questions or concerns, please reach out to support.
Monitoring
Our SMS provider experienced elevated error rates from 12:30 PM to 1:10 PM, which delayed message delivery. The provider has made a fix, and performance is back to normal. Delayed messages are now being delivered, and we’ll close this incident once the queue is fully processed.
Investigating
Clients may experience delays in SMS delivery starting at 12:30pm today. We are actively investigating and working to restore normal performance. We will provide an update within 30 minutes.