Listrak Status
Performance degradation with Chat Support (3rd Party Partner)

Started

Resolved

Duration

4 hrs 46 min

Resolvedminor impactVendor link
Affected:Chat Support

Update timeline

Resolved

Our third-party provider has confirmed that services have fully recovered. Chat functionality has returned to normal operation.

Monitoring

Our third-party provider has implemented a fix and is actively monitoring for recovery. We are seeing signs of improvement and will continue to monitor the situation closely. We will provide another update once recovery has been confirmed.

Identified

We are currently experiencing an issue with a third-party provider supporting our Chat Support functionality. As a result, clients may experience delays when using the chat channel within the Listrak application. We are actively monitoring the situation and will provide updates as they become available from our partner.

Performance degradation with Chat Support (3rd Party Partner) — Listrak Incident Timeline & Status — DevHelm