Performance degradation with Chat Support (3rd Party Partner)
Update timeline
Resolved
Our third-party provider has confirmed that services have fully recovered. Chat functionality has returned to normal operation.
Monitoring
Our third-party provider has implemented a fix and is actively monitoring for recovery. We are seeing signs of improvement and will continue to monitor the situation closely. We will provide another update once recovery has been confirmed.
Identified
We are currently experiencing an issue with a third-party provider supporting our Chat Support functionality. As a result, clients may experience delays when using the chat channel within the Listrak application. We are actively monitoring the situation and will provide updates as they become available from our partner.