This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are still experiencing timeout/errors from the downstream provider. Message refinement feature remains unavailable.

Downstream provider errors are still present. Message refinement feature remains unavailable.

We've identified to be an issue with a downstream provider, we will provide updates as they become available.

We are currently investigating an issue related to our message refinement AI not returning a response.