This incident has been resolved.

Redemptions have been restored. We will continue to monitor over the next few hours for any problems.

We are continuing to work on restoring redemptions. Thank you for your patience while we work on restoring full platform services.

A fix has been implemented and we are monitoring the results.

The identified issue has been successfully remediated, and our team continues to closely monitor the platform to ensure stability and normal operations. Redemption services are expected to be fully restored within the next 24 hours. We will provide further updates as services are restored and appreciate your patience and understanding.

We are currently investigating suspicious activity within our platform. Redemptions are currently offline, but the remainder of the platform is active. We will provide updates to this incident as the investigations continue. We appreciate your patience and understanding while we work to resolve this matter.