PAB sending a Non-Delivery Report after an Email is Reported (US Only) — KnowBe4 Incident Timeline & Status

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KnowBe4 Status

PAB sending a Non-Delivery Report after an Email is Reported (US Only)

Started

Aug 18, 2:29 PM UTC

Resolved

Aug 18, 8:14 PM UTC

Duration

5 hrs 44 min

Resolvedminor impactVendor link

Affected:Phish Alert Button

Update timeline

ResolvedAug 18, 8:14 PM

This incident has been resolved.

MonitoringAug 18, 3:26 PM

A fix has been implemented and we are monitoring the results.

InvestigatingAug 18, 2:29 PM

We are investigating an issue causing a Non-Delivery Report (NDR) to be returned when a message is reported via the Phish Alert Button and "Send Us a Copy" is enabled in Account Settings