Payments in the App degradation — Klarna Incident Timeline & Status

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Klarna Status

Payments in the App degradation

Started

Sep 18, 12:44 AM UTC

Resolved

Sep 18, 7:14 AM UTC

Duration

6 hrs 30 min

Resolvedminor impactVendor link

Affected:Europe North America

Update timeline

ResolvedSep 18, 7:14 AM

The degradation affecting payments in the Klarna App in the US and EU has been resolved, and services are operating normally.

MonitoringSep 18, 6:16 AM

This issue have been resolved for both US and EU. We are monitoring this closely.

IdentifiedSep 18, 5:32 AM

We are seeing improvements in US - we are monitoring the situation closely.

IdentifiedSep 18, 4:56 AM

We are continuing investigating the issue.

IdentifiedSep 18, 1:45 AM

The issue has remerged in the US, we are continuing to investigate the issue. Thank you for your patience.

IdentifiedSep 18, 1:24 AM

The issue has been identified and we see improvements in US, still investigating the issues in EU.

InvestigatingSep 18, 1:19 AM

We are continuing to investigate this issue.

InvestigatingSep 18, 12:44 AM

We are currently experiencing a degradation to payments in the Klarna App in US and EU. We are working to restore the service as soon as possible. Thank you for your patience.