Datto SaaS Protection - 500 Error When Accessing SaaS Protection Status Page in Datto Partner Portal — Kaseya Inc Incident Timeline & Status

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Kaseya Inc Status

Datto SaaS Protection - 500 Error When Accessing SaaS Protection Status Page in Datto Partner Portal

Started

Sep 21, 5:40 AM UTC

Resolved

Sep 21, 8:01 PM UTC

Duration

14 hrs 20 min

Resolvedmajor impactVendor link

Affected:Status Components

Update timeline

ResolvedSep 21, 8:01 PM

This incident has been resolved.

MonitoringSep 21, 6:56 PM

A fix has been implemented and we are monitoring the results.

IdentifiedSep 21, 9:25 AM

The system is recovering after the R&D team took steps to resolve the issue. Some customer may still experience issues accessing the SaaS Protection Status Page while the system is recovering.

MonitoringSep 21, 8:55 AM

A fix has been implemented and we are monitoring the results.

IdentifiedSep 21, 8:47 AM

The issue has been identified and a fix is being implemented.

InvestigatingSep 21, 5:40 AM

We are aware of a problem where Datto SaaS Protection Partners were receiving a 500 error when attempting to access the SaaS Protection Status Page within the Datto Partner Portal. The Kaseya Engineering Team has been involved and they are investigating the issue.