Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-2213' — Kaseya Inc Incident Timeline & Status

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Kaseya Inc Status

Datto SaaS Protection - Service disruption for customers hosted on node 'aue1-bfyii-2213'

Started

Oct 1, 7:58 PM UTC

Resolved

Oct 2, 2:22 PM UTC

Duration

18 hrs 24 min

Resolvedmajor impactVendor link

Affected:SaaS Protection Backups SaaS Protection Console Login SaaS Protection Restores/Exports SaaS Protection Seat Management

Update timeline

ResolvedOct 2, 2:22 PM

This incident has been resolved.

MonitoringOct 1, 8:47 PM

Our R&D team has resolved the issue and customers hosted on 'aue1-bfyii-2213' should now be accessible and accounts are functioning normally. We are monitoring for any other issues.

IdentifiedOct 1, 8:21 PM

The issue has been identified and a fix is being implemented.

InvestigatingOct 1, 7:58 PM

We are aware of a problem where Datto SaaS Protection customers hosted on V2 node 'aue1-bfyii-2213' are experiencing a disruption to SaaS Protection services. The Kaseya Engineering Team is currently investigating. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/