Datto BCDR - Server5465 - Offsite Sync and Offsite Restore Functionality Impacted — Kaseya Inc Incident Timeline & Status

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Kaseya Inc Status

Datto BCDR - Server5465 - Offsite Sync and Offsite Restore Functionality Impacted

Started

Sep 20, 1:33 PM UTC

Resolved

Sep 21, 12:52 PM UTC

Duration

23 hrs 19 min

Resolvedmajor impactVendor link

Affected:Disaster Recovery Team Off-Site Recovery Off-Site Synchronization Recovery

Update timeline

ResolvedSep 21, 12:52 PM

This incident has been resolved.

MonitoringSep 20, 3:42 PM

A fix has been implemented and we are monitoring the results.

InvestigatingSep 20, 1:33 PM

We are aware of a problem where Datto BCDR users associated with Server5465 may experience disruptions affecting offsite synchronization and offsite restore operations. The Kaseya R&D Team is currently investigating the issue and working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/