This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of a problem where Datto Endpoint Backup for PC users paired to Cloud Device 299242 can experience degraded backup and recovery performance. The Kaseya Engineering Team is currently investigating the issue and working towards a resolution. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/