Post monitoring, the issue stands resolved

Sudden spike in request caused the issue. Post normal traffic, calls are flowing normal. Monitoring didn't had any issues.

Team still analysing the issue.

Identified sudden spike in traffic caused the issue, Still investigating is going on

Team is still investigating the issue.

Initial investigation indicates Redis-related errors triggered an instance scale-up at around 8:30 PM. Despite the scaling event, errors continue to be observed, and the team is actively working to identify and resolve the root cause.

Observed an issue with Voice Core Application, At the moment it is pointed to one customer, We are reviewing performance of the Voice Applications.