Pupil and Parent Cloud Portals - Degraded Performance - 13/08/2026
Started
Resolved
Duration
52 minutes
ResolvedVendor link
Update timeline
Resolved
Dear Customers, A fix was deployed and this issue is now resolved. We apologise for any inconvenience caused.
Identified
Dear Customers, The issue with the portals has been identified and a fix is currently being implemented by our Portals team as a priority. We will continue to provide updates via the Service Status page.
Investigating
Dear Customers, We are aware of an issue affecting the performance of the Pupil and Parent Cloud Portals. Our team are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates through our Service Status page.