Elevated error rates and latency across backend services — Iris Identity Protection Platform Incident Timeline & Status

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Iris Identity Protection Platform Status

Elevated error rates and latency across backend services

Started

Jul 30, 4:18 PM UTC

Resolved

Jul 30, 4:18 PM UTC

Duration

less than a minute

ResolvedVendor link

Affected:Alerts - Credit Monitoring Alerts - Identity Monitoring Alerts - Social Media Monitoring Authentication and Authorization Caller ID Fraud Monitoring Credit Monitoring Customer List Management Email Health Check Gating (Promo Code and BIN)High-Risk Transactions Monitoring Home Title Monitoring ID Health Check Identity Monitoring Invitation API Iris OnWatch® Portal Personal Web Defense Roster API Social Media Monitoring Webhooks

Update timeline

ResolvedJul 30, 4:18 PM

Between approximately 15:41 UTC and 16:01 UTC, some of our backend and API services experienced elevated error rates and increased latency. During this window, a portion of API and alert-processing requests may have failed or been delayed. The issue has been identified and resolved, and all services were fully restored by ~16:01 UTC. Services are operating normally. We are conducting a review to help prevent recurrence. We apologize for any disruption this may have caused.