Between 16:00 and 17:10 UTC on Jul 17, some customers experienced intermittent errors and slower-than-usual responses when resetting passwords, setting up passkeys/MFA, activating accounts, or enrolling through the Iris OnWatch Portal and Roster API. The issue has been resolved and all services have fully recovered. Any action that failed during this window can be completed by retrying. The Iris API Suite was not affected, and no customer data was impacted.