<h3>Overview</h3> A configuration mismatch introduced during a scheduled backend deployment caused a subset of portal operations to fail. The incident has been resolved and the service is operating normally. <h3>Impact</h3> Between 15:27 UTC and 16:09 UTC, the following were affected: - New member enrollments - Adding or removing monitoring items - Customer service search - End user portal logins API operations, alerting, and data feeds were not affected. No customer data was lost or exposed. <h3>Client action needed</h3> There are no actions clients should take at this time. Any logins, enrollments, or monitoring item changes that failed during the impact window should be re-attempted by the end user.