Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.
Started
Resolved
Duration
6 hrs 37 min
Update timeline
Resolved
This incident has been resolved.
Investigating
We are continuing to investigate this issue.
Investigating
Our ticketing system provider has confirmed a service disruption causing errors and intermittent access. We are closely monitoring their status page for updates: https://status.salesforce.com/incidents/20004433 .
Investigating
We are currently investigating this issue.