Deprecated InsideSales Status
Unable to send emails in Playbooks when using Office365

Started

Resolved

Duration

18 days

Resolvedminor impactVendor link

Update timeline

Resolved

The issue with ad-hoc email sending via Office365 has been confirmed as resolved. In case further issues are experienced, please reach out to the support team.

Monitoring

We have implemented a fix for the issue and are now monitoring the results. We sincerely apologize for the inconvenience.

Identified

We are aware of an issue preventing Playbooks customers from manually sending emails when using Office365 as their email provider. We have identified the root cause of the problem and will be deploying a fix before the end of the next week.