This incident has been resolved.

After monitoring our systems, we are now confident to say that this issue is resolved. Thank you for your patience!

A fix for the issue was implemented and at this moment, we can see that the robots are running as intended for the affected tenants. The issue is under monitoring for the next hours. Please contact support if you encounter any further trouble. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.

We have identified an issue with enrollment robots that have been ongoing for a couple of hours. This issue is affecting the US-east zone and our team is working on a fix.