Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Redsys on 29/09/2026 between 07:03 and 13:27 CEST. We confirm that as of 13:27 CEST on 29/09/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

We would like to inform you about an ongoing issue with Redsys transaction processing as from 07:03 CEST on 29/09/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.