Technical issue causing incomplete or invalid transactions — Worldline WLOP Incident Timeline & Status

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Worldline WLOP Status

Technical issue causing incomplete or invalid transactions

Started

Oct 13, 11:45 AM UTC

Resolved

Oct 13, 11:45 AM UTC

Duration

less than a minute

ResolvedVendor link

Affected:AIB AIRPLUS ANZ Bank AliPay American Express Apple Pay Arkea Aurora BBVA BNG Bank BNL Positivity BNP Paribas Back Office Ogone Bambora Banco Sabadell Bancontact Banque Populaire, Caisse d'Epargne, BRED Banque Postale Barclays Belfius Direct Net Bizum CBC / KBC Online CMI COFIDIS Caisse d’Epargne Caixa Catalunya Card Complete Carrefour Banque Carte bancaire Cetelem Chase Paymentech Cielo Cofinoga Crédit Agricole Crédit Mutuel, CIC, BECM Crédit du Nord DISCOVER Diners Club Direct Client API Direct Hosted Payment Pages Direct Hosted Tokenization Pages Direct Server to server API Direct Support Site (https://docs.direct.worldline-solutions.com/)EPS Elavon Europabank European Merchant Services (EMS)Evo Payments Facilipay Financial clearing and settlement service (Collect)First Data (Merchant Solutions)Gift Cards Giropay Global Payments HSBC ING ING Home'Pay Ikano Intersolve JCB JCB Klarna LCL La Caixa La Poste France Legacy Support Site (https://support.legacy.worldline-solutions.com/)Limonetik Lloyd M&S Bank M&S Budget Card M&S Charge Card M&S Credit Card M&S Debit Card Maestro Mastercard Multibanco MyPerformance Nexi Nexi (Concardis)PAYONE PassES PayPal Paysafecard Paysquare BV PostFinance PostFinance Card PostFinance E-finance Redsys SBSA SEPA Direct Debit SIX Payment Services SMB Merchant Portal Santander Société Générale Sofinco Spirit Of Cadeau TWINT Teller (Nets)Trésor Public - Banque de France UOB Unicre VISA Westpac WorldPay Worldline Worldline Batch transaction processing Worldline DirectLink API's Worldline Ecommerce Payment Pages Worldline FlexCheckout Worldline e-Terminal e-Portal iDEAL

Update timeline

ResolvedOct 13, 11:45 AM

Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status between 12/10/2026 10:03 CEST and 12:20 CEST. We confirm that as of 12:20 CEST on 12/10/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.