Worldline Payment Platform perturbation — Worldline WLOP Incident Timeline & Status

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Worldline WLOP Status

Worldline Payment Platform perturbation

Started

Oct 12, 3:15 PM UTC

Resolved

Oct 12, 5:11 PM UTC

Duration

1 hr 56 min

Resolvedminor impactVendor link

Affected:AIB AIRPLUS ANZ Bank AliPay American Express Apple Pay Arkea Aurora BBVA BNG Bank BNL Positivity BNP Paribas Back Office Ogone Bambora Banco Sabadell Bancontact Banque Populaire, Caisse d'Epargne, BRED Banque Postale Barclays Belfius Direct Net CBC / KBC Online CMI COFIDIS Caisse d’Epargne Caixa Catalunya Card Complete Carte bancaire Cetelem Chase Paymentech Cielo Cofinoga Crédit Agricole Crédit Mutuel, CIC, BECM Crédit du Nord DISCOVER Diners Club Direct Client API Direct Hosted Payment Pages Direct Hosted Tokenization Pages Direct Server to server API EPS Elavon Europabank European Merchant Services (EMS)Evo Payments Facilipay Financial clearing and settlement service (Collect)First Data (Merchant Solutions)Gift Cards Giropay Global Payments HSBC ING ING Home'Pay Ikano Intersolve JCB JCB Klarna LCL La Caixa Limonetik Lloyd M&S Bank M&S Budget Card M&S Charge Card M&S Credit Card M&S Debit Card Maestro Mastercard Multibanco MyPerformance Nexi Nexi (Concardis)PAYONE PassES PayPal Paysafecard Paysquare BV PostFinance PostFinance Card PostFinance E-finance SBSA SEPA Direct Debit SIX Payment Services SMB Merchant Portal Santander Société Générale Sofinco Spirit Of Cadeau TWINT Teller (Nets)Trésor Public - Banque de France UOB Unicre VISA Westpac WorldPay Worldline Worldline Batch transaction processing Worldline DirectLink API's Worldline Ecommerce Payment Pages Worldline FlexCheckout Worldline Fraud expert service Worldline e-Terminal iDEAL

Update timeline

ResolvedOct 12, 5:11 PM

Please be informed that your customers may have experienced perturbations performing transactions using the Worldline (WLOP) platform as from 17:04 CEST 12/10/2026. We are pleased to announce that the system returned to normal operating conditions at 17:52 CEST. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

IdentifiedOct 12, 3:30 PM

We are continuing to work on a fix for this issue.

IdentifiedOct 12, 3:15 PM

We would like to inform you that we observed temporary perturbations in processing payments on the Worldline (WLOP) platform. A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.