Worldline Payment Platform perturbation — Worldline WLOP Incident Timeline & Status

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Worldline WLOP Status

Worldline Payment Platform perturbation

Started

Sep 2, 4:32 PM UTC

Resolved

Sep 3, 6:09 AM UTC

Duration

13 hrs 36 min

Resolvedminor impactVendor link

Affected:Direct Client API Direct Hosted Payment Pages Direct Hosted Tokenization Pages Direct Server to server API Worldline Batch transaction processing Worldline DirectLink API's Worldline Ecommerce Payment Pages Worldline FlexCheckout Worldline e-Terminal

Update timeline

ResolvedSep 3, 6:09 AM

Auto-resolved by reconciliation — upstream no longer reports this incident

IdentifiedSep 2, 4:33 PM

We are continuing to work on a fix for this issue.

IdentifiedSep 2, 4:32 PM

We would like to inform you that we observed temporary perturbations in processing payments on the Worldline (WLOP) platform. A dedicated team has been deployed to investigate the situation as a matter of urgency with the aim to restore the activity to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.