Degraded Performance on AccessIM — Illustrative Mathematics Incident Timeline & Status

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Illustrative Mathematics Status

Degraded Performance on AccessIM

Started

Apr 28, 7:36 PM UTC

Resolved

Apr 28, 9:51 PM UTC

Duration

2 hrs 15 min

Resolvedminor impactVendor link

Affected:AccessIM

Update timeline

ResolvedApr 28, 9:51 PM

This incident has been resolved.

InvestigatingApr 28, 9:47 PM

The issue is resolved. We tracked the error to an issue with a third party provider that manages the cookie consent banner functionality on AccessIM and we have temporarily disabled the cookie consent banner in response.

InvestigatingApr 28, 7:36 PM

Some users are experiencing errors when using AccessIM. Our engineering team is investigating