[TEST systems] Degraded Performance — IDnow GmbH Incident Timeline & Status

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IDnow GmbH Status

[TEST systems] Degraded Performance

Started

Oct 8, 10:59 AM UTC

Resolved

Oct 8, 12:57 PM UTC

Duration

1 hr 58 min

Resolvedminor impactVendor link

Affected:AutoIdent AutoIdent QES Document-based IDV InstantSign POS VideoIdent eID eSign eSign Wallet

Update timeline

ResolvedOct 8, 12:57 PM

This incident has been resolved.

MonitoringOct 8, 11:38 AM

A fix has been implemented and we are monitoring the results.

InvestigatingOct 8, 10:59 AM

We are currently experiencing a degradation in performance and our team is actively investigating the root cause. We appreciate your patience and will post regular updates until service performance returns to normal.