[TEST System] Degraded Performance — IDnow GmbH Incident Timeline & Status

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IDnow GmbH Status

[TEST System] Degraded Performance

Started

Sep 25, 8:33 AM UTC

Resolved

Sep 25, 10:49 AM UTC

Duration

2 hrs 16 min

Resolvedminor impactVendor link

Affected:AutoIdent AutoIdent QES VideoIdent eSign

Update timeline

ResolvedSep 25, 10:49 AM

This incident has been resolved.

MonitoringSep 25, 10:31 AM

A fix has been implemented and we are monitoring the results.

InvestigatingSep 25, 8:33 AM

We are currently experiencing a degradation in performance on our TEST system and our team is actively investigating the root cause. We appreciate your patience and will post regular updates until service performance returns to normal.